Victoria Healthcare polyclinic system (VHC) - a well-known high-quality health care brand in Ho Chi Minh City, Vietnam – after 10 years of retailing with Retail Pro POS and retail management solutions, has just adopted the latest solution from the developer, Retail Pro Prism. Ms. Vũ Lâm Ngọc Hương – COO of VHC systems – comments, “VHC always takes advantage of technology to improve our business management and bring better customer experiences by providing fast, accurate and seamless services. We use only well-known and high-quality systems and have seamlessly integrated them together on the Retail Pro Prism platform. Retail Pro Prism is the key to cutting out time-consuming manual work and creating coherent operational processes across the systems from front office to back-office.” Integrating Technologies with Retail Pro Prism Customers’ medical records are collected and managed in Practice Partner (PP), which is one of the most prestigious health care management software in the US. Customer information, visiting history and all health records, medical advice, and drug prescriptions are updated in this system when the doctor conducts examinations and treatments. At the check-out counter, this data is automatically imported into receipts in Retail Pro Prism. The payment status is then sent back in realtime to PP and also to the Pharmacy system so that the store staff can prepare the medicine before a customer’s arrival. Retail Pro Prism helps process all the customer payment scenarios accurately, including payment via insurance company or their employer, by just a few clicks. Retail Pro Prism will also call their e-invoice system to issue VAT invoices, complying with the Vietnamese tax requirement automatically. Of course, the integration between POS and accounting system is an industry standard. Retail Pro Prism is designed to post transactions directly to VHC’s bookkeeping system - SunSystems - daily. Project Outcomes Ms. Vũ Lâm Ngọc Hương comments, “Retail Pro Prism has brought much simplicity and convenience to our 4 VHC clinics. Such process automation minimizes the operation times and enables our employees to focus on more value-added activities to help innovate and grow our business.” VHC branch managers and end users in the post-project review commented, “Retail Pro Prism is modern, friendly and super-fast.” . In addition, Ms. Vũ Lâm Ngọc Hương, who is this project’s manager also praises the team working with LBC throughout the project duration to make sure it is well managed and met all of VHC’s expectations. Ms. Vũ Lâm Ngọc Hương comments, “From the start, the Retail Pro Prism upgrade project met all of VHC’s objectives. We not only maintained stability in our operations by keeping up all major processes, but also made the integration more accurate and smoother across the systems and have become highly automated with Retail Pro Prism.” About VHC Established in 2005, Victoria Healthcare polyclinic system is one of the most prestigious brands in the private sector providing high-quality health care services to customers in HCMC and surrounding areas. After 15 years of serving their customers, Victoria Healthcare still defines its vision as pioneering in providing high quality healthcare for Vietnamese. That is why Victoria Healthcare applies a patient care model that meets the standard of Sanford Health (US), which also is its strategic partner. Victoria Healthcare, which has many branches at convenient locations in the city, is fully specialized for diagnosis and treatment. It is intensively invested with modern equipments, and satisfies international standards in comprehensive health care services and outpatient medical examination and treatment. All the clinics are well equipped with modern facilities imported from US, EU, Japan, etc. The physicians here are known for their rich experiences and enthusiasm as well as being trained continuously in the USA, Australia, Japan and commit to evidence-based-medicine practice. About LBC LBC, with over 10 years’ experience implementing Retail Pro and large-scale integrated systems, is the authorized Retail Pro Business Partner in Vietnam. LBC has been striving to help its clients generate greater efficiency by applying and connecting modern technologies to optimize business processes. Working with LBC, enterprises not only can find an experienced consulting and support team, but also a reliable partner to help them significantly improve their capability in the competitive market.
Due to the high level of competition in the retail industry, the certainty of digital transformation during this period will be the determining factor for the survival of every business. Nowadays, the more options and advanced technology experiences, the more diverse in consumer behavior. Not only just, what customers are looking for is shopping experiences. Acknowledging the movement, TMG decided to enhance and reconstruct a new technology strategy with Retail Pro Prism on the purpose of improving the sales system - Centralized inventory management - Optimize promotions. Less than 1 year of the upgrading Retail Pro Prism progress, TMG has significantly increased omni-channel retail sales. This company also owns 02 international famous brands: JOHN HENRY and FREELANCERS. JOHN HENRY and FREELANCERS - Famous brands from TMG TMG transforms with Retail Pro Prism TMG has been a regular customer of LBC since 2008. After various experiences and good results, TMG decided to upgrade to Retail Pro Prism, the ultimate retail management system, with the highest expectation of satisfying the shopping experience for consumers. Mr. Le Hoang Viet, IT Manager of TMG, comments, “Retail Pro Prism gives our team at TMG more advanced capabilities, high compatibility with other software via an accessible API, an easy path to upgrade, and quick deployment.” Fast deployment “Our Authorized Retail Pro Business Partner, LBC, has supported TMG’s retail strategy with their expertise in Retail Pro technology for many years. Thanks to its strong team, deep Retail Pro knowledge, and over 10 years’ experience of implementing retail systems for leading brands in Vietnam, LBC successfully upgraded the entire TMG network of stores to Retail Pro Prism in only 1.5 months,” said Mr. Le Hoang Viet. Effectively conduct inventory and centralized orders Mr. Le Hoang Viet proposed: “Upgrading to Retail Pro Prism is a brilliant move as TMG can centrally manage inventory and smoothly integrate with our diverse sales channels such as: TMG website, Facebook and e-commerce platforms such as SHOPEE, VNSHOP, SENDO, etc. Orders from all these channels are conveniently managed at Retail Pro Prism, then they'd be dispatched to the nearest store and ready to be delivered with the aim of completing the order as fast as possible.” With Retail Pro Prism, TMG handles inventory problems Offering big promotions The big promotion of Retail Pro Prism is also a huge advantage from the new Retail Pro technology. With Retail Pro Prism, promotional activities such as coupons, gift cards, etc. are applied very quickly and easily. Mr. Le Hoang Viet suggested: “Retail Pro Prism is very easy to create and customize promotions. Sales information or invoices are always punctually updated. Meanwhile, the regulation of order confirmation and management when applying Retail Pro Prism's promotions has been not only supporting the store to control well, but also minimizing user errors." Extraordinary customer experience “Customer data of the channels are centrally collected to establish the customer service system. With some assistance from LBC, we started a membership program with MEMBER , SILVER, GOLD and PLATINUM level, in accordance with their custom, while enhancing the brand experience.” - Mr. Le Hoang Viet shared about customer experience after TMG had applied Retail Pro Prism. Customer experience is better with Retail Pro Prism Moreover, TMG also integrates Retail Pro Prism with the customer service system via Zalo Official message, Brand SMS, Minigame or a shopping experience survey system. Mr. Le Hoang Viet comments, “Retail Pro Prism is easy to use and easy to customize. Many types of promotions can be set up. Information such as sales, goods receipts and issues can be monitored in real time, so we always have the information we need. We can serve our customers better thanks to the loyalty module in Retail Pro Prism. Moreover, we can also integrate Retail Pro to other systems through Retail Pro Prism’s accessible API.” Within less than 1 year of upgrading Retail Pro Prism, TMG has significantly increased sales, enhanced our brand identity and customer’s trust. Thank you TMG for choosing LBC as a Retail Pro solution provider in Vietnam.
About ACFC ACFC -- a leading distributor and manager of well-known international fashion brands in Vietnam -- brings the mission of bringing Vietnamese people closer to the fashion capital of brands. ACFC has more than 200 stores in major city centers across the country, and it plans to expand to 250 by year’s end. It is the exclusive retailer of well-known brands including Nike, Gap, Banana Republic, Tommy Hilfiger, Calvin Klein, Levi's, Old Navy, Mango, Dune London, Cotton: On, Typo, Owndays, Parfois, Mothercare, Fitflop, OVS and French Connection. Optimizing Operations with Retail Pro Prism To manage operations efficiently across such a diverse network of brands, ACFC uses Retail Pro Prism POS and retail management software. Retail Pro Prism is an entirely tailorable platform that allows retailers to build out their operations and manage inventory and orders more efficiently across channels and subsidiaries. “Using Retail Pro Prism, we have been able to improve inventory accuracy and visibility across locations, provide retail outlets with price change information automatically, centrally design and manage complexed promotion schemes, and better manage operational data for store management to streamline store openings,” said Võ Thị Phi Phương, Managing Director at ACFC. Integrated POS and Ecommerce Around the globe, people have changed their shopping habits in response to COVID-19. In Vietnam, more customers are shopping online and ACFC as the market leader is doing its best to bring a convenient shopping experience to its customers by launching the company’s eCommerce platform, as part of its New Retail program. With service from their Retail Pro Business Partner, LBC International, ACFC has succeeded integrated Retail Pro Prism with the company’s eCommerce platform and help the retailer satisfying the increased demands of shoppers who prefer to buy online and pickup in-store through the interface between two systems. It is easy to keep track of inventory and display online whether an item is out of stock or ready to be picked up, resulting in less frazzled associates and happier customers. When customers buy and pay on the eCommerce website, that order information will be sent to Retail Pro Prism at the store, and the goods being pick and pack, ready for customers to collect. The transaction data also being captured, so stores will collect data on which styles are popular which will influence product orders in the future. Building Omnichannel with Retail Pro Prism During COVID-19 With the interface between Retail Pro Prism and its eCommerce platform, ACFC is laying the foundation for an omnichannel solution. Customers can buy and pay on the company’s website, and data on orders, payments, and redeemed promotions are sent from Magento to Retail Pro Prism. When the goods are ready to ship to the customer, the information will automatically send to DHL by using the API interface from Retail Pro Prism to trigger the delivery process, ensure the customer will receive the purchased goods secure and fast. For years, consumers have begun shifting from in-person to online shopping. However, COVID-19 and the importance of social distancing from a health perspective have sped up the adoption of remote shopping. ACFC, and other retailers globally, are well-positioned with Retail Pro Prism technology that benefits in-person shoppers as well as those preferring to use the only eCommerce.